Privacy Policy

We make two pledges to you: We will not release personally identifiable information about you without your permission (except as needed to provide to you the services you have expressly requested). You can tell us what your privacy questions and concerns are so that we can respond. We constantly improve the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see these new features.

Helpful Definitions

Personally identifiable information is information, like your name, birth date, e-mail address or mailing address, that can be used to uniquely identify you. We will not share any anonymous information about the use of our site with third parties if we know that this information will be linked with your personally identifiable information obtained from another source, unless you have given us permission. Anonymous information is not personally identifiable information. Anonymous information is information about how you use our site (such as sites you visit and searches you do). Anonymous information also includes the domain names and/or I.P. addresses (as explained below) of internet browsers that visit our site, the time of day the site was visited, and other non-personal information. Anonymous information is information that is not tied to any person who is not registered as a Astrobuddy.guru member, but helps us know who what our users do (for example, the average stay on the Astrobuddy.guru Page lasts over 10 minutes).

Refund and Cancellation

Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the “processing” (Allocated to astrologer) stage. Customers are requested to order carefully. If you wish to cancel an order, please e-mail customer care team at contact@astrobuddy.guru within 1 hour from making the payment. The timelines displayed on the site are an approximate. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try on a best case to deliver as soon as possible. Delays are not considered as biases for refunds.
We do not consider refunds for in-correct data provided by the customer. We request you to please re-check all your data when entered. Astrobuddy (Nyassa AstroCorp) will not consider refund requests resulting from the incorrect data provided by you. However, if you e-mail us at contact@astrobuddy.guru within an hour of ordering the report, we will consider the changes to be made. Any delay in the activation of live chat subscription services provided through our app will be dealt with immediately and compensated on pro-rata biases.
The services offered through the Astrobuddy APP and Astrobuddy.guru are not meant to replace any philosophical, emotional or medical treatment. It is offered here as a service. Astrobuddy holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the services provided. On subscribing for a service the customer assumes full responsibility upon this matter. Thus, no refunds will be issued on this ground. For Live Calling Services : Please ensure that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.

Refund Policy

All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway or any other charges that may have been borne by Astrobuddy (Nyassa Astro Corp) in processing and / or delivering the service, as applicable. Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.

Collection and Use of Personally Identifiable Information Registration

We want to assure you that you can visit our site and use many of our services without telling us who you are or revealing any personally identifiable information about yourself to us. It is only when you register to become a Astrobuddy.guru member that will you be asked to provide us with personally identifiable information. When you register with us, you need to complete certain fields (some are required and some are optional), For example, we ask for information so we can contact you (like your first and last name, email address, and physical address). We use this information to tell you about new features and services available on our site.

Sharing Personally Identifiable Information with Third Parties

We will not share your personally identifiable information unless you have authorized us to share it. Customers querying the database can reach for and find details from the online directory. They are then provided with details about you so as to enable them to reach you. They can use this information (sometimes, with other information they have about you)

Credit Card Security

Astrobuddy.guru employs encryption for secure credit card transactions. At Astrobuddy.guru, we use 128-bit SSL encryption, the highest level of SSL encryption currently available to consumers. This ensures the safety and security of your credit card transactions. SSL ("Secure Sockets Layer") basically means that our server and your browser create and agree on an encryption key that will be used only for that particular session. Once established, this key encrypts all communication between our server and your browser.

Security

We have security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. Only certain employees have access to the information you provide us. For example, we impose strict rules on our employees who have access either to the databases that store user information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration to data will not occur, we try to prevent such unfortunate occurrences. If you have questions about this privacy policy or the practices of this site, please Contact Us.